MESSAGE TO ALL MONITORED CUSTOMERS
have made any changes to your telephone service, it may affect
your alarm system's ability to dial into the monitoring station.
phone service (also known as voice over IP) conflicts with
your alarm panel's ability to dial into the monitoring station.
If you have changed your telephone service to an internet
provider, please call our office ASAP.
have DSL Internet service, a special alarm DSL filter is needed
for the alarm panel that is not provided by your DSL Company.
Please call our office if you have DSL and have not yet purchased
a DSL filter for your alarm system.
have switched phone companies from one provider to another
and your phone number has changed, please provide us with
your new telephone number. We strongly recommend that anytime
that work is done on your telephone service, that you test
your alarm system to make sure that the monitoring station
is receiving signals. Please follow these instructions on
how to send a test signal into the monitoring station:
the monitoring station and ask to have your system put on
test for 30 minutes.
Alarm Watch customers call (800) 356-2222 all other customers
with SETEC call (800) 635-7041.
your system to away and wait for the keypad to indicate
that the system is armed.
several windows and doors so that the horn sounds for 1
minute, and then disarm your system.
Call the monitoring station back to ensure that the signals
have been received.
If the monitoring station did not receive the signal, call
us to set up a service call ASAP!
print these instructions if
system may be susceptible to power outages, especially during
the summer months. Although our systems include a rechargeable
back-up battery, these too are susceptible to problems. Many
homes incur power surges or outages time and time again. Every
time you sustain a surge or outage your back-up battery УkicksФ
on in an effort to maintain power to your security system.
Every time this happens there is a chance that the voltage
in the battery cells is draining lower and lower. Most
batteries less than five years old will recharge themselves
once the power returns, however, it may take up to 48 hours
to do so. However, if the voltage has reached a low
enough level or if your battery is more than 5 years old it
may not be capable of fully recharging and may need replacement.
To conserve your battery we suggest powering down your
system and disconnecting one of the batteries leads from the
terminal, either the black or red lead. The back up battery
is located inside your control panel. Our newer systems
are being equipped with a low voltage module, which will turn
the battery off when the voltage reaches a certain level.
This module powers the entire system off thereby conserving
the life of your battery. Once the power returns your system
will be up and running again.
If you do not have a low voltage module
call us to schedule an appointment to have one installed.
False alarms are a nuisance not only to the
Homeowner, but to the local authorities as well. Soon all
counties and municipalities will fine alarm users for excessive
an effort to reduce false alarms, you may contact our office
to schedule a system inspection with one of our technicians.
The majority of false alarms are caused by user error. Some
false alarms may be caused by changes in dщcor, i.e., the
addition of plants, curtains, wall hangings, etc., which obscure
or are picked up by motion detectors. When air vents come
on any movement from a semi-permanent item or fixture may
cause an older motion detector to trip. Spiders and small
insects like to harvest inside motion detectors and itТs no
unusual to find an insect is causing your system to false.
Also, car lights and outdoor lights shining through windows
have been know to cause a false alarm. Any new or renovated
construction can cause wiring damage, which will inevitably
cause your system to false. Remember to test your system every
now and again. Contact the monitoring operators and let them
know that you are testing your system prior to sending in
signals. Once you have completed testing contact the monitoring
operators again to ensure that all your signals were received.
Please contact our office for a system check-up to eliminate
problems before they occur.
When making your vacation plans, please
remember to let us know that you will be out of town. When
calling we will ask for your departure and return dates, telephone
number where you or a key contact person can be reached, and
if there will be someone coming in and out of your home that
personТs name and number also. You
will want to update your Уcall listФ with our office and ensure
that all house sitters have a password, user code and appropriate
telephone numbers to our office and the operating station.
visit our Frequently Asked Questions
page for other assistance and to download a replacement users