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If
you have a monitored alarm system and have purchased High
Speed DSL internet access, offered through your telephone
line since your alarm system was installed and you have not
purchased a DSL filter or had one of our technicians out to
install one, please read this notice which concerns the functioning
of your alarm monitoring service.
Please
follow the instructions outlined below to test your phone
line and ensure that your DSL internet service does not interfere
with your alarm monitoring service.
Call
your monitoring station and give the operator your password
and tell them to put your system on test for 60 minutes follow
the steps below:
Turn
on your computer and access the internet.
Notify
everyone in your home or office that you are going to set
off the alarm and will sound the sirens/speakers.
Arm
your system to away and intentionally set off your alarm
by opening several doors and windows. Remember to wait for
your exit time to expire, which is usually 1 minute.
After
the siren/speakers sound, wait 20-30 seconds and then disarm
your system.
Call
the monitoring station again, provide them with your password
and ask if they have received any burglary signals from
your alarm panel. If they have received the signals from
the zones that were set off while you were on the internet
then your system is working properly.
If
the monitoring station did not receive any burglary signals
repeat the test following the steps above.
If
they still have not received any burglary signals after
repeating the test, please contact our office IMMEDIATELY
to schedule a service call the number provided below.
Note:
If
you obtain internet service through your cable provider or
are certain that your alarm system is on a telephone line
separate from your DSL service you should still continue to
test your alarm system with the monitoring station at least
every quarter to ensure continuous service.
Please
refer to the Customer Tips page for other information.
Call
us if you need to set up a service appointment at:
(301) 840-5420
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